Complaint Information

COMPLAINTS 

We aim to provide an efficient and professional service. Please contact us if you have any concerns or queries about the service or bill you receive from us. 

If there is any aspect of our service with which you are unhappy, please contact the person dealing with your case to discuss the problem, and your concerns will be investigated. 

If you are still dissatisfied then contact Jane Fiddes to discuss the problem. Your complaint will be fully investigated and dealt with properly and promptly. All decisions will be based upon a sufficient investigation of the circumstances, and redress will be provided where appropriate. This procedure will not involve any extra cost to you. If you are not satisfied with the outcome of our Complaints Procedure, then you have the right to complain to the Legal Ombudsman. You must make such a complaint to the Legal Ombudsman within six years from the date of the act or omission arising and three years from the date that you should reasonably know that there are grounds for complaint. You may also refer your complaint to the Legal Ombudsman if we have not resolved your complaint within 8 weeks of it being made to Jane Fiddes. 

The Legal Ombudsman contact details are: 

Legal Ombudsman Tel: 0300 555 0333 

PO Box 6167

Slough

SL1 0EH

Tel: 0300 555 0333 

E-mail: enquiries@legalombudsman.org.uk 

Website: http://www.legalombudsman.org.uk 

If you make a valid claim against us for loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).